FAQ


DELIVERY POLICY                                                                                                               For delivery to UK mainland addresses, we are currently offering FREE UK standard delivery on all orders over £50. Standard delivery costs £2.95 for orders under £50. Please allow 1-3 working days for standard delivery.

RETURNS PROCEDURE & POLICY                                                                                        If you change your mind when you receive your order, you can return your item(s) within 14 days of receiving them. Simply email sales@flydoh.co.uk and a member of our team will help assist make the process as quick and easy as possible. 
The item(s) must be unused, in the original packaging with labels still attached. We will then provide a full refund or replacement. You will receive a refund using the same payment method originally used to pay for your purchase.We will process the refund due to you on the day we receive your returned product(s). 
INTERNATIONAL DELIVERY CHARGES
 FLYDOH is happy to deliver worldwide. Standard delivery takes between 5 - 7 working days. Standard delivery within Europe cost £7.50 and standard delivery outside of Europe costs £14.50.

PRIVACY POLICY

 We are committed to safeguarding the privacy of visitors to our website. We will not disclose your personal information to third parties. We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

All our website financial transactions are handled through PayPal & Shopify Payment Gateway.

COOKIES

Our website uses traffic log cookies for statistical analysis. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

By using our website, you are agreeing to this privacy policy and therefore consent to our use of cookies in accordance with the terms of this policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect, store and use the following kinds of personal information:

  • IP address

  • geographical location

  • browser type and version

  • operating system

  • referral source

  • length of visit

  • page views

  • information that you provide to us for the purpose of contacting us

  • any other information that you choose to send to us (e.g. name, postal address and email address via our Contact form)

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information to

  • administer the website

  • improve the website

  • reply to enquiries sent via the Contact form on the website

  • send general (non-marketing) commercial communications

YOUR RIGHTS

You have the right to contact us via email and ask us to:

  • provide you with any personal information we hold about you

  • Not process your personal information for marketing purposes

THIRD PARTY WEBSITES

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy might be updated from time to time on our website. We might contact you by email to let you know of these changes. You should also refer back to this page occasionally to check you are happy with any changes made.

CONTACT

If you have any questions about any of this information please email info@flydoh.co.uk